​At Me-vibe.com, your satisfaction is our top priority. We take pride in offering premium-quality products at affordable prices and ensure every item is carefully crafted and packaged to reach you in perfect condition. However, we understand that sometimes things don’t go as planned, and we’re here to help make the return process as smooth as possible.

You can return unwanted items within 30 days of receipt for a full refund. To qualify for a return, items must be:

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• In their original, unopened packaging.

• With all labels and tags intact.

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For hygiene and safety reasons, certain products cannot be returned unless they are faulty, not as described, or of unsatisfactory quality. Non-returnable items include:

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• Books.

• Condoms.

• Lubricants and massage oils.

• Lingerie or underwear (if the hygiene patch has been removed).

• Cosmetics or edible products (if the security seal is broken).

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If you're unsure about whether an item qualifies for a return, feel free to contact us.

We aim to process your return as quickly as possible. Once we receive your item at our UK Head Office, it may take up to 10 working days for the refund to appear in your account. We appreciate your patience during this time.

We will refund the delivery charge in the following cases:

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• If the item is faulty, damaged, or not as described, and the return is made within 30 days.

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​If you have any questions about delivery charge refunds, please contact us for further assistance.

No worries! If you’ve misplaced your order confirmation or any details about your purchase, simply contact us with your name and email address used at checkout. Our team will help locate your order and assist with your return.

If you’re experiencing issues with a product, we’re here to help. Follow these steps to resolve the problem:

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Check for Usage Guidance:

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• Ensure the product is being used correctly by referring to the instruction manual or any guidance provided with the item.​

• If you’re unsure, please contact us so we can provide assistance and troubleshoot the issue.

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Report a Faulty or Damaged Product:

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• If you believe the product is faulty or was damaged during delivery, please contact us with the following details:​

  • Your order number.

  • A description of the issue.

  • Photos or videos (if applicable) showing the fault or damage.

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Processing a Return or Refund:

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• Once we confirm that the product is faulty or damaged, we’ll guide you through the return process.

• In most cases, we will:​

  • Offer a replacement (if available).

  • Provide a refund if the product is not repairable or replaceable.